Uptime Solutions, Volvo Trucks – Services & Customer Quality are responsible for sales of trucks, parts and connected services in the European Market. They are also responsible to drive and develop the offering, support and tools in the European regional value chain, including support to other sales areas.
This is us, your new colleagues
We Uptime Solutions maximize uptime and secure that our transport solutions keep our customer's promises.
We deliver these services through highly engaged and skilled multi-lingual teams, ensuring that our customer promises are kept 24/7.
By continually seeking out new opportunities to improve tools and services we Uptime Solutions want to remain customers's first choice.
Do you just love to ...
As Team Manager, you will coach & develop high performing teams (working in shift) to deliver against defined targets & standards. In support of vehicle uptime, you will work closely within your market to secure dealer performance in resolving breakdowns.
Your main tasks will be:
• Ensure your team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they must play in order to deliver upon Uptime Centre focus areas
• Secure increased uptime by ensuring your team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed
• Evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns
• Use available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts
• Support that customer requirements are maintained , providing valuable information to Services & Quality Customer Relations Teams
• Share improvement suggestion ideas based on your involvement within live breakdown handling and team performance evaluations
Are you the one?
We are looking for an experienced Team manager (2 years minimum). International and customer center experiences are preferred. Experience in the automotive and aftermarket as an asset.
Positive & optimistic person
Courageous & truthful person
Resourceful and outgoing leader
Love to motivate and to make teams outperforming.
Languages: English and Italian + Spanish or/and French
A perfect match!
This is a super opportunity to work in a dynamic and fast-paced international environment where your knowledge about different cultures, countries and personalities will be developed.
Let's do this!
Ready to take a challenge in an international & dynamic team? Then join us!
Hiring manager: Pedro Da Cruz
HRBP: Emma Parry
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.