Workforce & Payroll Manager

We are looking for a strong leader that is ready to take a challenge. We are currently in a transformation we are moving our HR to the current era with focusing on the employee experience. We want to accomplish stakeholder success by demonstrating passion for people a service mentality and using lean to deliver our services with Speed and quality. We have a journey to take in order to meet our goals. We are looking for people with a willingness to embrace the vision, that recognize the journey will not be easy, but in itself it the most rewarding part of the transformation.
We are looking for leaders that understand obstacles are not roadblocks but opportunities to be overcome, problems are gifts in our journey to continuous improvement and people growth & development is the key to success.
Core Responsibilities
The Workforce & Payroll Manager, HR Services has full responsibility for managing the team and operations related to the Work Force Administration (Payroll, Timekeeping, Personnel Administration (Hire, Termination, Personnel data…), Organization Administration and Reporting.) processes in the United States. As Payroll Manager she/he drives people and operations and implements the right organization to reach the strategic HR Services objectives.
The Manager ensures the adequate development of the Service Delivery Model principles
  • Strives for high quality in all deliveries while assuring a high payroll accuracy level
  • Lead employees in defined locations to secure operations and team engagement on a day-to-day basis and to meet the decided objectives, targets and metrics
  • Helps translate the HR Services Vision, Mission and Strategy to their team in the form of SMART goals.
  • Drive change by leading people through transformations and by ensuring organizational readiness, including assuring smooth transition of new or updated processes into production
  • Drive continuous improvements and standardization for Work Force Administration processes utilizing lean principles and tools
  • Develop their team to meet HR Services objectives and requirements
  • Ensure delivery according to customer and process requirements
  • Ensure that quality, operational excellence, productivity, and cost reduction objectives and targets are fulfilled
  • Follow-up and reporting of the production process performance and customer satisfaction within defined location
  • Budget responsibility for the production process at defined location
  • Encourage competence development by providing leadership to create and maintain a culture necessary to attract and retain talent in HR Services
  • Develop, motivate and coach respective teams in the regional delivery locations/centers, including communicating with, training, and developing teams to ensure achievement of goals and objectives
  • Member of Region Management Team, participating in delivery planning, priority setting, resource utilization, process improvement activities, and overall project management
Minimum Education and Experience
  • Bachelor's Degree in Human Resources or Business, or the equivalent combination of directly related education, training and experience that provides the required knowledge, skills and abilities
  • 5-10 years of payroll experience
  • 5-10 years of relevant and demonstrated Human Resource experience
  • Minimum of 5 years’ experience in a position where the responsibilities included significant and successful conflict and problem resolution experience as well as the clarification of policies and guidelines is required
  • Minimum of 5 years staff management responsibility
  • Demonstrated HRIS experience preferred
  • Experience in a call center environment is preferred
  • Certified Payroll Professional (CPP) and/or Fundamental Payroll Certification (CCP) certification a plus
  • Professional Human Resources (SPHR or PHR) designation is a plus
  • 2 to 5 years of experience in use of lean tools and principles is a plus
  • Manage the Payroll Administration Employees in the specific location
  • manages workforce deliveries in collaboration with the global service center team
  • Be responsible for Finance & Performance Management, meeting the targets set by HR Services Executive Management Team
  • Decision mandate according to Authorization Directive and Register
Reports to
Vice President of Americas region, HR Service


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Group Human Resources contributes to realizing the vision of the Volvo Group by driving the development of a global team of high performing people to meet the Group’s business needs, and by delivering training and development through Volvo Group University and HR administration and support through HR Services. With Volvo Group Human Resources you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
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