Senior Sales Invoicing Process Manager

The purpose of this job is to ensure the end to end consistency of pricing and financial flows for Mack and Volvo Trucks North America from TSP to Invoicing by administering system settings and parameters within the following systems: Inquiry Manager (IM), Additional Invoicing Information System (AIIS), and Financial Engine (FE). Close cooperation and interaction with the Mack Pricing team, Business Control, and global TSP/SAP contacts.

Key Responsibilities/Accountabilities

  • Super User of Inquiry Manager (IM) and Additional Invoicing Information System (AIIS) including understanding its implications on upstream/downstream processes and systems

  • Key User of Financial Engine (FE), including monitoring day to day financial transactions, issue resolution, user administration, and month-end closing support.

  • Set up and maintenance of accounting rules within FE to guarantee financial transactions coming from IM are posting accurately to the ledger

  • In close cooperation with the pricing teams, set up efficient structures in Inquiry Manager (IM) to facilitate pricing and sales program administration.

  • Together with Business Control, set up rules in IM for automatic and manual provisions. Assure that posting accuracy and financial controls are adhered to and reflected in master ORDM data and IM Data Warehouse.

  • Ensure invoice accuracy and timeliness. Prior to releases of new ProBuilder price books, ensure the integrity of the end to end system setup.

  • Create and maintain local process documentation for the team’s responsibilities in IM, FE, AIIS

  • Manage user, market and location structure administrative settings for the direct and dealer sales flows in Inquiry Manager.

  • Manage market and user settings for all North American Sales markets in Additional Invoicing Information System (AIIS).

  • Serve as the Subject matter Expert on IM, AIIS, FE and the end to end financial flows in projects related to changes in the Sales Process for Mack.

  • Serve as a subject matter Expert on IM for North America in Global TSP forums.

  • Drive administrative efficiency

  • Maintain business relationship with the global support networks for TSP and SAP

Perform other duties as assigned that relate to the sales invoicing process
Essential Educational and/or Training Qualifications and Certificates

  • Degree in IT, Business, Finance, or a related field, or equivalent experience required

  • Previous financial analysis, controlling, or pricing experience is preferred

Preferred Experience and Knowledge

  • Minimum 3 to 4 years of experience in a Sales Finance or Business Control environment

  • Knowledge of databases, data structure

  • Advanced in Excel

  • Business Objects knowledge

  • TSP experience, particularly in IM

  • SAP experience, particularly in Master Finance or Financial Engine

Critical Competencies

  • Detail oriented with strong problem solving and decision making skills

  • Ability and desire to work cross-functionally

  • Must be a team player with excellent communication skills

  • Customer Focused/Customer Driven

  • Excellent time management and prioritization skills

  • Ability to work in a high paced, changing environment

  • Skilled with the Microsoft Office suite tools

  • Good presentation skills

  • Keen IT interest

Reports to Manager, Sales Invoicing & Costing
Relocation assistance is not available for this position.


Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
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