Manager, Sales Support & Facilitation

Manager is responsible for the sales facilitation and continuous improvement to support all markets, Regions, districts and dealers. Target is to achieve customer satisfaction within Volvo Trucks NA. Drive processes and business rulers toward Easy-to-do-Business-with. Successfully manage the order and delivery process for on-time, defect free, customer vehicle delivery.
Core Responsibilities:
  • Represent the Volvo brand to our Dealer Network, and also, in some cases, their customers
  • Continuously drive improvements in the area of sales and operations for Delivery Precision and Lead-time reductions
  • Supervise and provide leadership to sales facilitation employees
  • Manager dealer termination s, buybacks and buy/sell agreements as it relates to truck sales
  • Manage all credits to the dealer network in regards to Field Transaction forms, Retail Sales Assistance and sales goodwill
  • Responsible for all corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network
  • Responsible for the Demo Program
  • In depth knowledge of Volvo product offerings, features and benefits
  • Manage sales process from order and delivery and provide support if needed, once trucks are in service.
  • Sales Liaison with IT department, NRV, Fontaine, and Logistics
  • Responsible for Sales Policies and Procedures to be used by Dealer Network
  • Manager delivery issues to NRV through administrating decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network
  • Responsible for the Secondary Freight Sales Policy reimbursement process for the Dealer Network
  • Responsible for Initiating and managing Sales Policy processes
  • Manage the corporate repurchase process
  • Perform all other duties as assigned
  • Develop pro-active dealer communications to enable dealer sales reps to manage delays and disturbances more efficient with the our customers
Minimum Education and Experience:
  • Bachelor’s degree in Business Administration or related discipline or equivalent experience required
  • 5-7 years of experience within heavy trucks related companies of which 3-5 preferred within Volvo
  • Minimum 2 to 3 years leading continuous improvement activities around Logistics
  • Must have at least two or more years of leadership or management experience
Critical Competencies:
  • Professional, and Respectful
  • Thorough knowledge of Sales Policies and Procedures
  • Thorough knowledge of Business and Accounting principles
  • Thorough knowledge of TDP and Mainframe systems
  • Working knowledge of dealer sales operations/trucking industry or related sales environment
  • Working knowledge of sales transactions
  • Project Management Skills
  • A desire to improve processes


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Volvo Group North America is an Equal Opportunity Employer
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