IT Intern - Dealer Bussiness Support (DBS) Latin America

We are looking for an IT Intern to join our Dealer Bussiness Support (DBS) Latin America team and help to build future solutions and support the Volvo Dealer Business network.
THIS IS US: COMMERCIAL SOLUTIONS
Are you ready to start your career with the right foot? Then Commercial Solutions Dealer Bussiness Support (DBS) Latin America is the right place for you!
We are a unit within Group IT with approximately 1600 people having full responsibility to manage the evolution of all the commercial solutions used by the truck brands and that are common for the Volvo Group. We have development and support centers reaching from Japan in the East to the US in the West and employees in India, Poland, Sweden, China, France, Japan, UK, Brazil, Belgium and the US.
We forecast to deliver Business value of 2 billion SEK, which will bring great challenges and opportunities to be part of the digitalization of the Volvo Group.
We offer unique opportunities to be part of dealership evolution together with Volvo Group stakeholders as well as our customers. Commercial Solutions work in close cooperation with all truck brands like Volvo Trucks, Renault Trucks, Mack Trucks, UD Trucks, Group Trucks Asia & Join Ventures and VCE (Volvo Construction Equipment).
Here in DBS Latin America we are responsible for supporting over 192 truck dealer locations in all Latin America and 180 construction equipment dealers locations in Americas, offering high-level support in three different languages, covering over 20+ applications and 3200+ users.
ROLE DESCRIPTION
As DBS Intern, you will be supporting the IT applications provided by Volvo for the dealer network, for the various aftermarket business processes, from selling Trucks and parts to selling services to the Volvo Customer. In this Assignment, you will work in a free environment with unique people who will provide you a great workplace.
KEY RESPONSIBILITIES
  • Support Volvo Dealers IT Systems in Latin America trough telephone and e-mail on ITSM software;
  • Develop and deploy solutions for recurring incidents;
  • Incident History Analysis for improvements;
  • Create solutions to improve Ticket metrics and secure team’s KPI.

REQUIRED KNOWLEDGE/EXPERIENCE
  • Attending a college in Information Technology (Bachelor and/or Engineering degree);
  • Advanced/Fluent English communication skills;
  • Intermediate Spanish communication skills is a plus;
  • Ownership mindset;
  • Continuous Improvement mindset is a plus;
  • Have practical knowledge of front end BI tools (PowerBI) is a plus;
  • Experience with data analytics is a plus;
  • Experience with ITSM tools (Remedy, GLPI, Snow, Vinst) is a plus.

ARE WE THE PERFECT MATCH?
Are you ready to join us and contribute to our journey to increase the dealer values among the company and for the dealer itself?
Would you like to be a part of our DBS Latin America team?

会社概要

O Grupo Volvo é um dos fabricantes líderes mundiais de caminhões, ônibus, equipamentos de construção e motores náuticos e industriais das marcas líderes Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus e Volvo Penta.

A TI do Grupo Volvo gerencia as estratégias e planos gerais de TI do Grupo e tem a responsabilidade completa de todo o desenvolvimento, fornecimento e suporte dos serviços e soluções de TI do Grupo Volvo.

Somos mais de 6.000 pessoas baseadas em 36 países trabalhando em uma organização totalmente global. Somos uma equipe de profissionais altamente qualificados que trabalham com paixão, confiança uns nos outros e abertos a mudanças para permanecer na dianteira. Fazemos com que nossos clientes tenham sucesso em seus negócios.

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