District Service Manager - Northeast Region

We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
Mission/Purpose of the Job
The purpose of this job is to provide Technical direction to assigned dealers, ensuring effective service operations as well as supporting customer satisfaction initiatives. Act as a technical consultant to assist the dealers in maximizing customer uptime through problem resolution. This position requires representation of the Volvo Truck and Mack Truck brands and demands a high degree of confidentiality of each brand.
Key Responsibilities/Accountabilities
  • Maintain an adequate visitation process to your assigned regions
  • Provide guidance and approval of special goodwill expense for product performance corrections to customer's out-of-warranty product concerns
  • Ensure the implementation of servicing support programs including service program completion, Vehicle recalls, Guest Customer program, in order to maximize customer uptime
  • Address ASIST, cases within corporate guidelines to maximize the customer experience
  • Assist dealer in minimizing customer dwell time
  • Utilize compiled service data such as LVD reporting to add value and improve customer profitability
  • Assist in investigations of complex product problems and provide accurate product reports
  • Ensure all Argus cases are current and closed in a timely manner
  • Ensure the prompt resolution of customer and dealer technical issues
  • Provide support to all Regional functions to assure market share is realized, emphasizing on proprietary components
  • Maintain good customer relations by providing technical training with existing as well as conquest customers
  • Maintain Training standard to the level of Master Tech for both Brands
Critical Competencies
  • Ownership/Accountability
  • Analytical Skills
  • Problem Solving/Decision Making
  • Technical/Functional Expertise
  • Negotiation Skills
  • Leadership
  • External Relationships/Networking
Essential Educational and/or Training Qualifications and Certificates
  • Associate’s Degree in Automotive Technology or equivalent experience required
  • Bachelor’s Degree in Engineering or business related discipline preferred
Preferred Experience and Knowledge
  • 5 years of automotive industry experience, preferably in a service management role
  • 1 year experience in dealership operations or in a position with direct dealer interface
  • 2 years of customer service experience
The purpose of this job is to provide Technical direction to assigned dealers, ensuring effective service operations as well as supporting customer satisfaction initiatives. Act as a technical consultant to assist the dealers in maximizing customer uptime through problem resolution. This position requires representation of the Volvo Truck and Mack Truck brands and demands a high degree of confidentiality of each brand.
  • Extensive travel is required – up to 70%
  • Candidate that is expected to live within the territory

会社概要

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Mack is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
We Participate in E-verify

あなたについて知らせてください

選考プロセス

応募

応募頂いた後に、応募確認のeメールが送信されます。この後も、あなたの個人プロフィールを更新することができます。

面接

面接に進んで頂く場合は、その旨を連絡致します。その後のステップについてもお知らせいたします。

選考

採用者が決定したことは全ての候補者に通知されます。 あなたは私たちのデータベースにあなたの履歴書を保存して、あなたのプロフィールにマッチする他の仕事を探すことが出来ます。

イントロダクション

勤務を開始する際は、あなたがすぐにチームの一員となり、最高の形で仕事ができるようにイントロダクションを受けます。

お客様の声

同様の職種