Aftermarket Support Manager
Position Title: Aftermarket Support Manager
The main purpose of the job is to support the functional and operational responsibility of the Aftersales business for the Region thus ensuring it is developed in the best way possible with the primary focus being CSI and profitability. To ensure common processes are followed throughout the region and to integrate the region with the entire Volvo Group Southern African business via close interaction with other regional managers, aftermarket and business control.
Reporting: The position will report to the Regional Manager (Northern Region)
Parts and Workshop
Support the Region in ensuring that the highest level of service is offered to all customers.
To promote the Service Department in the most effective and profitable manner.
Monitor daily holdups in the workshops and speed of turnaround and highlight support requirements immediately.
Ensure customer queries are actioned timeously in relevant departments.
Develop the sale of parts, workshop hours and other soft products throughout the region.
Ensure correct levels of Aftersales support is provided to customers.
To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo offering to the customers.
Consistently monitor CSI and address where required.
Act as a liaison between the branch, aftermarket (h/o) and the customer.
Monitor campaigns to be done.
Support Aftermarket (H/O) requirements that is required
Secondary area of responsibility
Support the truck sales organization where necessary.
Education & Job Experience
Must have a business diploma and technical qualification.
Must have minimum 5 years automotive experience preferably from within a commercial truck environment.
Job Knowledge & Skills
Leading and supervising
Excellent verbal communication
Analysing ( Evaluative, forward thinking)
Planning and organizing
Ability to cope with pressure and setbacks
Adapting and responding to change
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.