Technical Product Specialist - Global (m/f/d)

In the area of our Technology Global Technical Support department we are looking for a
Technical Product Specialist (m/f/d) - global
The Global Technical Support team supports Co-Pilot, Dig Assist, SW and E&E for EXC and CWL worldwide. As part of our high performing team focused on machine uptime, you will be responsible in the second line of support to deliver technical information and solution regarding quality issues.
Main Responsibilities:
  • Drive Co-Pilot application uptime and customer success by working collaboratively and cross functionally with technology functions, global and regional technical support functions and dealer product specialists
  • Responsible for support targets and quality information
  • Lead and manage activities related to Co-Pilot applications to secure high expertize in global technical support teams
  • Drive quality improvement for Co-Pilot Dig Assist application within technology
  • Contribute with development and implementation activities for projects related to Co-Pilot, Dig Assist, electrical and autonomous machines for WEXC, CWL
  • Manage Technical Support Calls related to Co-Pilot, Dig Assist, machine SW and machine E&E escalated from region support
  • Develop and maintain good collaboration between sales functions, customer solution, technology functions and technical support to secure high customer satisfaction related to Co-Pilot Dig Assist application
Required competencies, personal skills and experience:
  • University degree in engineering or equivalent
  • Knowledge of quality tools and methods for E&E
  • SW design and system engineering knowledge is a benefit
  • Good ability in communication and presentation
  • System knowledge (SEMS, VDA, Configurator, WebMia) is a benefit
  • Application knowledge of excavators is a benefit
  • Customer support mind set
  • Fluent in English (verbally and written)

Do you enjoy working in a motivating, international environment with opportunities for development and flexibility? Then please apply via our Online Tool. We look forward to receiving your application!

会社概要

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Construction Equipment, one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

あなたについて知らせてください

選考プロセス

応募

応募頂いた後に、応募確認のeメールが送信されます。この後も、あなたの個人プロフィールを更新することができます。

面接

面接に進んで頂く場合は、その旨を連絡致します。その後のステップについてもお知らせいたします。

選考

採用者が決定したことは全ての候補者に通知されます。 あなたは私たちのデータベースにあなたの履歴書を保存して、あなたのプロフィールにマッチする他の仕事を探すことが出来ます。

イントロダクション

勤務を開始する際は、あなたがすぐにチームの一員となり、最高の形で仕事ができるようにイントロダクションを受けます。

お客様の声

同様の職種