Collection Officer

Role (Purpose of the job)

The Collection Officer is responsible for decreasing delinquency and maximizing collected amounts. He/ she is responsible for complying with defined service level standards.

Key Responsibility

  • Conduct collection call with delinquent customers
  • Conduct regular review meeting with dealers/sales/field collection person to coordinate on collection work assignment
  • Daily and weekly reports to escalate abnormal cases
  • Follow up on customer payment promise
  • Communicate with dealer on customer delinquent status to have alignment in collection strategies
  • Other ad-hoc and assignment from the management team
  • Well balance on maximizing collected amounts and dealer/customer satisfaction

Education & Professional Experience
  • University degree
  • Around two years of experience working preferably in call center

Main Competence Requirements
  • Good attitude and communication skill
  • Aggressive in persuasive to others
  • Result orientated
General skills:
  • High level of PC skills (Microsoft Excel, Power Point).
  • Excellent in Chinese, both written and verbal
  • Advanced level of English (oral/written)


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Volvo Financial Services is the global financial solutions provider of the Volvo Group, supporting the Volvo Group brands with expert financial services. This includes providing customers and dealers with a full-range of offerings, such as financing, leasing, and insurance solutions. Our team of about 1,400 professionals are located in 45 countries worldwide. As a part of the Volvo Financial Services team, you will experience challenging assignments, gain international exposure, and interact with colleagues around the world in the Volvo Group.








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