Service Planner / Advisor

Mission/purpose of the Job
To perform Service Planning activities to ensure Customer’s entitlement for servicing are scheduled and fulfilled accordingly, achieving Customer satisfaction and business expansion
Scope and influence
  • Follow VTI SEA – Singapore authorization policies and guidelines
  • Follow VTI SEA – Singapore HR Policy
Key responsibilities/Accountabilities
  • Ensure latest update of customers’ details into the system for seamless flow of information between systems.
  • Perform Daily Pre-Planning activities, reminders and communication to respective customers to ensure service plan is scheduled and fulfilled accordingly.
  • Work closely with Service Team to ensure Service bookings are maximized according to Workshop capacity, to achieve our set KPIs.
  • Ensure 100% conversion of service bookings per day & follow-up promptly with no-show customers for new booking.
  • Maintain close and professional communications with customers to serve and support their business, minimize no-show and complaints.
  • Handle customer’s enquiry, complaints, post service follow-up, CSI and reportings etc.
  • Provide daily updates to Service Team on Service Planning KPIs i.e. Bookings per day, Workshop loading, Conversion rate, No-show etc.
  • Cover and assist Service Advisor duties whenever necessary.
  • Undertake any other tasks, duties assigned by your immediate superior.
  • The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by management.
  • Job descriptions shall be regularly reviewed to ensure they are an accurate representation of the job.
Authority
  • Follow VTI, SEA authorization policies and guidelines
  • Follow VTI, SEA HR Policy
Key interfaces
  • Market Company
  • Dealership
  • Customers
Key targets and results
  • Service Bookings per day
  • Service Planner / VOSP KPI
  • PBP Personal Business Plan (PBP) / Performance Touch Points
  • Customer satisfaction (CSI)
  • VGAS / Pulse-check
  • Dealership KPI
  • To perform Service Planning activities to ensure Customer’s entitlement for servicing are scheduled and fulfilled accordingly, achieving Customer satisfaction and business expansion
  • To perform Service Planning activities to ensure Customer’s entitlement for servicing are scheduled and fulfilled accordingly, achieving Customer satisfaction and business expansion
Preferred experience and knowledge
  • Minimum 3 years of working experience in Frontline Customer Service in automotive industry
  • Competent in Microsoft Office and IT systems
  • Exhibit strong ability in communication and interpersonal skills
  • Able to work independently and delivers on time
  • Conscientious, integrity and team player qualities are essential
  • Mature and pleasant personality. With good interpersonal skills and ability to communicate with people of all levels
Technical/functional/language skills
  • First class communication skills (writing and oral), in English
  • Fully proficient in Microsoft Office applications

会社概要

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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選考プロセス

応募

応募頂いた後に、応募確認のeメールが送信されます。この後も、あなたの個人プロフィールを更新することができます。

面接

面接に進んで頂く場合は、その旨を連絡致します。その後のステップについてもお知らせいたします。

選考

採用者が決定したことは全ての候補者に通知されます。 あなたは私たちのデータベースにあなたの履歴書を保存して、あなたのプロフィールにマッチする他の仕事を探すことが出来ます。

イントロダクション

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