Global Service Trainer
Passionate to build and share knowledge in Volvo Bus service network, there by keeping buses where they belong, on the road?
Do you want to be part of delivering world class knowledge management solutions to market trainers who in turn train our service technicians? Talk about customer touch point and making the difference!
THIS IS US, YOUR NEW COLLEAGUES
We at Global Service Training in Parts and Service, Global Bus Technology; deliver world-class knowledge management solutions to our market trainers. We work in close cooperation with colleagues in all regions, other Parts and Service functions, Product development teams and Volvo Trucks. We develop training material and educate market trainers with right knowledge to prepare customers and dealers to repair and service Volvo buses. You will join a team of globally based colleagues in Mexico, Sweden, Poland and India.
From an uptime and customer satisfaction perspective, knowledge management is of utmost importance to customer and VBC. Global Service Training is responsible to develop this.
One of the main customer touchpoints, a trainer has a very important task to build and share knowledge with market trainers related to service and repair of buses. The market trainers will in turn train service technicians at each market thereby building knowledge at workshops. The position reports to Manager, Global service Training.
Main activities and responsibilities
- Training Material Development: Develop training material in accordance to projects and market needs
- Train The Trainer: Deliver training sessions for market trainers
WHO ARE YOU?
You understand the importance of building and sharing knowledge from end user perspective.
You have good technical and product knowledge of heavy vehicles.
You like to work in a team cross functionally and want to contribute to developing and delivering world class knowledge management solutions.
We believe it is the right mindset that will make a difference within our organization and our company. If you see yourself taking initiative, building networks and always learning new things, while thriving in a relaxed social environment, then we believe you have the right attitude to be successful in this position.
REQUIRED SKILLS and EXPERIENCE
- A degree in technical area or equivalent
- Technical and Electro mobility product knowledge
- Excellent presentation, training and communication skills
- Fluent in written and spoken English (as all trainings will be in English)
- Strong customer focus
- Bus Driving license (category D) and 1000V electricity license are an advantage
At Volvo Buses, we are working to take advantage of inherent strength in differences in knowledge, experience, age, gender, nationality, etc. This increases group dynamics, creativity and new approaches to solutions. So if you want to be a part of something bigger and have a passion for knowledge management, welcome to our team and Volvo Buses!
CURIOUS, AND HAVE SOME QUESTIONS? CALL US!
Chandan Patil, Global Service Training, +46 73 902 1544
Kassay Caroline , HR Director, +46 31 3229298
Volvo Buses is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electro-mobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.