Technical Training Manager

Purpose of Position
Facilitate technical training courses for Mack Trucks and Volvo Trucks dealers and customers in the US, Canada and Mexico and Mack dealers globally. Manage the day to day operations of the regional technical training center for Mack Trucks Academy and Volvo Trucks Academy (Academy).

Key Responsibilities
  • Master competency in Mack and Volvo Trucks operations, maintenance, diagnostics and repair of all chassis, powertrain and vendor systems
  • Achieve and maintain Mack and Volvo Trucks Mastertech certification
  • Travel domestically and internationally to facilitate onsite training courses at dealer and customer facilities
  • Manage the maintenance, repairs, and professional appearance of assigned training center facility to include equipment, components, tooling, workshop and classroom, course materials and supplies
  • Facilitate training courses in alignment with corporate communication and brand policies, guidelines, strategies, imaging and messaging in order to drive the ultimate Mack Trucks and Volvo Trucks dealer and customer experience
  • Actively pursue and participate in training and education activities that improve technical product knowledge and presentation/facilitation skills
Critical Competencies
  • Customer Focus
  • Standing Alone
  • Self-Development
  • Technical Learning
  • Action Oriented
  • Peer Relationship
  • Perseverance
  • Integrity and Trust
  • Learning on the Fly
Education / Preferred Experience
  • AA in Diesel Technology or equivalent relevant experience
  • 3-5 years of experience in the heavy-duty or medium-duty truck, automotive, construction, agriculture or other capital equipment industries
  • ASE Master technician certification or OE equivalent
  • ASTD Master Trainer certification or equivalent
Other Requirements
  • Frequent travel


The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Founded in 1900, Mack Trucks - recognized around the world as “The American Truck You Can Count On” – to builds durable and reliable, application-driven vehicles that get the job done. An iconic brand, Mack embodies the American spirit: pioneering, hard-working, authentic and ambitious. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Volvo Group North America is an Equal Opportunity Employer
We Participate in E-verify








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