Global Service Trainer
Passionate to build and share knowledge in Volvo Bus service network, there by keeping buses where they belong, on the road?
Do you want to be part of delivering world class competence solutions to market trainers who in turn train our service technicians? Talk about customer touch point and making the difference!
THIS IS US, YOUR NEW COLLEAGUES
We at Global Service Training in Parts and Service, Global Bus Technology; deliver world-class competence solutions to our market trainers. We work in close cooperation with colleagues in all regions, other Parts and Service functions, Product development teams and Volvo Trucks. We develop training material and educate the market trainers to have right knowledge to prepare customer and dealers to repair and service Volvo buses. You will join a team of globally based colleagues in Mexico, Gothenburg, Wroclaw and India.
From an uptime and customer satisfaction perspective, knowledge management/competence is of utmost importance to customer and VBC. Global Service Training is responsible to develop this.
One of the main customer touchpoints, a trainer has a very important task to build and share knowledge with market trainers related to service and repair of buses.The market trainers will in turn train service technicians at each market thereby building competency at workshops. The position reports to Manager, Global service Training.
Main activities and responsibilities
1. Training Material Preparation: Preparing training material in accordance to projects and market needs
2. Train The Trainer: Delivering training sessions for market trainers
In this role, you will have an opportunity to prepare for the future of competence development, ie, new ways to learn and teach.
WHO ARE YOU?
You understand the importance of building and sharing knowledge from end user perspective.
You have good technical and product knowledge of heavy vehicles.
You like to work in a team and want to contribute to developing and delivering world class competence solutions.
We believe it is the right mindset that will make a difference within our organization and our company. If you see yourself taking initiative, building networks and always learning new things, while thriving in a relaxed social environment, then we believe you have the right attitude to be successful in this position.
REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES
A degree in technical area or equivalent
Technical and electrical vehicle knowledge
Excellent presentation, training and communication skills
Fluent in written and spoken English (as all trainings will be in English)
Strong customer focus
Bus Driving license (category D) and 1000V electricity license are an advantage
ARE WE THE PERFECT MATCH?
At Volvo Buses, we are actively working to take advantage of inherent strength in differences in knowledge, experience, age, gender, nationality, etc. This increases group dynamics, creativity and new approaches to solutions. So if you want to be a part of something bigger and have a passion for competence building and sharing,welcome to our team and Volvo Buses!
CURIOUS, AND HAVE SOME QUESTIONS? CALL US!
Chandan Patil, Global Service Training , +46 73 902 1544
Widurska Katarzyna, HR Business Partner, +48 72 650 0360
Volvo Buses is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electro-mobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.